Instant Messaging (IM) is quickly rivaling e-mail as the electronic communications tool of choice in offices worldwide. Already used by over 100 million people globally, IM will be used more often than e-mail by 2005. Employees at 70% of U.S. companies are expected to use IM this year -- whether for legitimate business reasons or for personal purposes. But while business and personal interest in IM is exploding, the potential for problems is growing just as fast.
Instant Messaging Rules addresses the potentially costly legal, regulatory, productivity, security, training, and management challenges that IM brings to the workplace. Complete with sample policies, this timely guide offers workable solutions for establishing and enforcing rules and policies that will let any company maximize the business potential of IM technology. A best practices toolkit for workplace IM usage, Instant Messaging Rules will help employers keep their organizations out of harm's way, while giving employees access to a cutting-edge, productivity-enhancing tool.
As instant messaging (IM) quickly gains popularity, organizations need to address the potentially costly challenges it brings to the workplace. Instant Messaging Rules helps you maximize the business potential of IM technology, while establishing and enforcing essential rules and policies to protect your company.
Because IM creates a written, legal record of what goes on in your organization—and its personal use can run the risk of negatively impacting office productivity--Instant Messaging Rules gives you sample policies and best practices for IM usage, covering essential areas like security, training, management, and legal issues. It is an essential, timely guide that will help you take control of this important, cutting edge-tool.
About the Author
Nancy Flynn is founder and executive director of the ePolicy Institute and the author of E-Mail Rules, The E-Policy Handbook, and several other books. She has been featured in US News & World Report, Fortune, The New York Times, The Wall Street Journal, and on CNBC and National Public Radio.